I’m very disappointed with the service I received. Earlier in the afternoon, I was told that two cars would be done today and two on Sunday. I explained that timing might be tight, and even spoke to your partner who confirmed he would return for the Vito. However, after finally giving the go-ahead, the job was cancelled just two hours later. I was also assured that the cars would be made to look perfect, so this last-minute cancellation was very shocking — especially for a company that has full 5-star reviews. I even tried to compromise by suggesting to leave the van and just complete the th
Thank you for your message. I’m sorry to hear that you feel disappointed with how things have been handled. Please rest assured that this was not an easy decision for us to make. However, I would like to clarify the situation from our side, as the arrangements changed several times throughout the afternoon which ultimately made it difficult for us to proceed as originally discussed. Initially, the booking details changed multiple times within a short time frame — from 3 vehicles to 4 vehicles, then discussions about splitting the work across different days, and also a change in location. Once the arrangement for 2 cars over two days had been agreed, this was later followed by a request for both vehicles to be completed by 10:00am on Sunday morning. As each vehicle can take up to three hours to complete to the standard we aim to deliver, expecting two cars to be finished within that timeframe was unfortunately not realistic. With the details continuing to shift, it became increasingly difficult for us to plan the job properly within our schedule. Once it became clear that the scope of the job and the logistics were still changing, we made the decision to step back rather than risk delivering a service that may not meet expectations. Our priority is always to provide a high-quality service and to honour commitments we are confident we can deliver. This is why, as you pointed out, we maintain a very high rating. In situations where the details remain uncertain or continue to change, it is sometimes more responsible for us to decline rather than proceed and potentially disappoint a customer. We always aim to be professional and transparent in our communication, and this decision was made with that in mind. I wish you the best in getting the vehicles sorted and hope you understand our position.
