Chose this service based on strong reviews and booked a £250 interior reset detailing package for a recently purchased used car. The vehicle had just come from a dealership, where the interior prep appeared rushed and poorly done, so I was looking for a professional reset to bring it up to a high standard. When collecting the car, I noticed a few areas where dirt had not been removed. To be fair, most of these were under the seats and not immediately visible. Someone who appeared to be the owner/manager asked me to point out any additional issues and was willing to address them on the spot. H
Hi Baburaj, Thank you for your feedback. We’ve reviewed this internally, including CCTV and staff reports. When your vehicle was collected, our team spent time going through everything with you, addressed the areas raised, and ensured you were happy before leaving. The service carried out was a full interior deep clean. As discussed, cleaning removes dirt and contamination, but it cannot repair wear, staining or material deterioration where replacement is required. We’ve also tried to contact you directly to resolve this, and the offer remains open for you to return so we can go through any areas of concern together and address them properly. Detailz
