Don't reply to emails If you advertise a way to communicate, then please use it, otherwise remove that option. <Edit> Just seen the response. I still didn't receive a reply to my online query. This is normal behaviour because I'm not a returning customer? Wait, what!? Also, "harsh to leave a negative review", when the only response is their reply here, but no reply to my email query.
Thank you for bringing your concerns to our attention. We sincerely apologise for the inconvenience you experienced with our email communication. We understand that effective and timely communication is essential, and we take your feedback seriously. We are experiencing a very busy period so apologise for the slow response. We aim to reply to all enquiries within 24 hours, however at busier times of the year this can be longer as stated on our website. We work tirelessly for the clients we do work for and maintain thousands of positive relationships as we have for nearly 20 years in business. I do feel its quite harsh to receive our first negative review on the basis of responding late to an enquiry, especially as we have never worked for you in the past. BR Justin
