Update pending — will keep this review updated as the business responds. At the start, everything went smoothly with LibertyWrapz. The initial communication was great, the car looked good, and when a small section of the wrap started to lift early on, they arranged to fix it promptly — no complaints there. However, around 18 months later, significant issues began appearing on the roof and bonnet — pitting and surface deterioration that look very much like premature material failure. I contacted the business, expecting a fair investigation and resolution under warranty, but instead I’ve been
Hi Morgan, We are disappointed to read this review, especially while your case is still open and under active investigation. It is important for anyone reading this to understand that LibertyWrapz has not ignored or dismissed your concerns at any stage. We have followed the correct process required under UK consumer law by obtaining a technical assessment from the authorised supplier of the material used on your vehicle. For clarity, we have now received the supplier’s formal written determination. Their assessment identifies the markings on the roof and bonnet as consistent with chemical burn caused by external agents and not a failure of workmanship or material integrity. This conclusion has been documented and has been forwarded to you in full. It is also relevant to note that your vehicle was wrapped from one continuous roll of Oracal film. If the material were defective, the issue would appear across multiple panels, not only on the horizontal surfaces. The localised nature of the damage is entirely consistent with the supplier's findings. LibertyWrapz has used Oracal films for around ten years without ever receiving a complaint of this type, and our overall record, reflected by the many five star reviews from genuine customers, shows the level of workmanship and service we provide. Your review contains statements implying negligence, avoidance of responsibility and material failure, none of which are supported by the supplier’s findings or the evidence available. As the investigation has not yet concluded, presenting speculation as fact in a public forum can be misleading to others. While you are entitled to your opinion, UK law does protect businesses from statements that may unjustly harm reputation before the facts of a case are fully established. We encourage transparency, which is why all supplier correspondence has been sent to you directly. If you wish to escalate the matter further, the supplier has offered formal laboratory testing provided you are willing to submit physical samples of the affected film. We remain available to assist with this process. LibertyWrapz stands by its work, its customers and its obligations. We will continue to engage with you professionally and fairly, as we have from the beginning, and we ask that public commentary reflects the confirmed evidence rather than assumptions before the conclusion of an open case. Should you wish to continue with the next step of formal material testing, please confirm and we will arrange this without delay.
