I made a post about pinnacle detailing and a job that they completed for me supposedly to the level of what they thought was acceptable. Now let me make one thing clear that suhail himself said to me that he wasn't happy with the job so therefore I wanted the job again. He mentions on his statement that I supposedly said that the car wasn't dirty but why did you charge me £180 and the evidence I provided said otherwise. Now the people who I saying that I'm lying don't realise suhail is family relative / friend now however close or far that is that don't matter, no one would take this outside a
Thank you for reaching out and leaving your feedback. We take all customer experiences seriously, and we want to address the concerns you raised about your recent detail service. Let's break down what happened: Your vehicle came in on Saturday, March 30th, for an interior and engine bay detail. We completed the service that same day, but because of the bank holiday weekend being the following Sunday and Monday, we needed to keep your car for an extra 2 days. Moving on to Tuesday, April 2nd, when you came to pick up your car: We did a final inspection together, and you pointed out a small area on the inner door rubber that we missed. We immediately addressed it and went over the entire car again to make sure everything looked good to you. Unfortunately, we ran into a technical issue with our card machine. The battery had died over the long weekend, and it wasn't taking a charge right away. We apologize for any delay this caused in your pick-up process. While we waited for the machine to charge, we offered alternative payment options like a bank transfer. After everything was settled, we shook hands, and you seemed satisfied with the service at the time. Now, about the areas you weren't happy with later: We understand that after a closer look, you found a few areas that needed attention. We appreciate you letting us know – that's how we can learn and improve. We immediately offered to fix those areas for you at no extra cost. Here's where things diverged: You brought the vehicle back on Saturday, April 6th, four days after your initial pick-up. We went around the car again, and you pointed out the areas that needed correction. We agreed to fix those immediately. However, you requested a full redo of the entire detail service, which wasn't something we had discussed previously. We want to be as accommodating as possible, but unfortunately, a full redo wouldn't have been feasible at that time. We offered to tackle the missed spots as initially discussed, but we couldn't agree on a solution that worked for both of us. Addressing some additional points: We take pride in our team, and we want to assure you that Amaan, our head detailer with extensive experience (4 years), handled your service. We don't compromise on the quality of work by assigning tasks to inexperienced staff. We value all reviews on our platforms and maintain a transparent online presence. Accusations of fake reviews are simply untrue. You can see for yourself on social media how passionate we are about detailing and showcasing our work. We're always striving to improve, and your feedback, even if critical, helps us do that. We'll use this experience to fine-tune our communication and ensure clear expectations are set throughout the detailing process from start to finish. We truly value your business and apologize for any miscommunications that may have occurred. Sincerely, Suhail Owner
