The sense of disorganisation one gets when arriving at Polimax's premises didn't initially fill me with confidence. Despite having a pre-booked appointment and had already paid for the goods (Alloygators rim savers), they didn't know who I was not seemed to be expecting me as their bays were full and others waiting. I left them with the car and went to waste some time and find a cafe, or something, irritatingly more time than I had planned as I had other commitments that day. Retuning at the allotted time, with the fitting yet still not finished and seeing them how they were fitting the rim sa
Hi Tim Thank you for your feedback. We’re genuinely sorry to hear about your experience and the frustration caused — this is not the standard of service we aim to provide. We understand how important your time is, and it’s clear from your comments that we fell short in terms of organisation, communication, and turnaround on the day of your appointments. We also take your concerns about the fitting quality very seriously, as this is something we pride ourselves on getting right. We apologise for the inconvenience of having to return and for the repeated delays you experienced. This is not typical of how we operate, and we are reviewing what happened to ensure improvements are made. We would really appreciate the opportunity to put things right. Please contact us directly on phone/email so we can resolve this properly for you. Kind regards, Thiago/ Polimax Team
